Customer service is all around us. Most of us engage in customer service activities of some type during our normal daily routines at work. All of us encounter customer service when we go to the shop, call a company on the phone, or visit a business's web site.
However, simply being exposed to customer service doesn't mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service.
Excellent customer service is every employee's responsibility. And more important, the major responsibility for creating a customer friendly atmosphere begins with the manager. Not only are you responsible for teaching excellent customer service skills, but as their manager, you must practice what you preach and be a role model for your employees. Without positive examples from you, they're not likely to improve.
Posted by: Tony Peake in IT on
Oct 31, 2009
As my expertise are in small business and relevant IT systems, I'd like to offer some clarity on this topic from an IT and Communications perspective as we all know that IT systems have become a basic element of our daily business life.
Firstly let's share some basic assumptions regarding Business Continuity.
First Assumption
Our first assumption is that the definition of this is that if a severe fault or incident occurs in our workplace, we'd like to be in a position that we could continue trading, even if it was in a restricted format.
Posted by: Anjana Rames in Untagged on
Oct 30, 2009
Your software package, accounting package or ERP system may have in-built features that can take in specific parameters and list the SKUs satisfying the input conditions.
If this facility is not available, you can export the stock sheet for each location or warehouse into a format that can be opened using Excel. The data fields that could be pulled out include:
- Date on which the SKU was created
- SKU number
- Description
- Quantity of Sales for the past 6 months
- Bin number
- Avg Cost
- Stock on Hand
By using simple Excel functions, you will be able to identify all the SKUs that have 0 quantity of sale in the last 6 months.The calculation logic could be If the 6 Month Sum of Qty of Sale of SKU is zero then Flag the entry as Dead.
Posted by: Anjana Rames in B2B on
Oct 30, 2009
I am sure many of you would be looking at ways of reducing costs, especially in the current economic climate. A simple yet effective cost control strategy revolves around managing your Dead Stock.
What is Dead Stock?
It is nothing but the stock that you have purchased previously which is still hiding in the aisles and corners of your Retail stores and Warehouses, literally gathering dust.
Although your store may appear to be well stocked and full, this Dead Stock is giving you a false impression of the overall value in the store.
