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Passwords

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I thought it was time we touched on this topic. It is something that we all are familiar with and almost everyone can tell you the value of having a good password, but it is also the weakest point in the security chain.  

Customer service in a Retail Environment

Retail Veteran | Craig Broderick

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Customer service is all around us. Most of us engage in customer service activities of some type during our normal daily routines at work.

A B Stock Analysis

B2B Management | Anjana Rames

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In our previous blog we talked about the strategic importance of service levels to differentiate your Office Supplies & Stationery Business from the rest....

Office Products Trends – through a researchers prism.

Penfold Research | Andrew Penfold

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 I have just completed a series of discussions with industry operators about the state of the market, key trends  - and what keeps them awake at night!

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>> B2B

A B Stock Analysis

Posted by: Anjana Rames in Retail ManagementITB2B on

Anjana Rames
In our previous blog we talked about the strategic importance of service levels to differentiate your Office Supplies & Stationery Business from the rest. A good service comes in different forms and shape, one of which is fulfilling customers orders in a timely manner.

In order to fulfill orders we need the right stocks in our warehouse/store and managing this stock is key to customer satisfaction. We touched upon A & B stock analysis and how it helps achieve this. In this blog we will look at A,B,c stock management in more detail.


Software licences

Posted by: Tony Peake in Retail ManagementITB2B on

Tony Peake

Before we start on this topic, there is one point I need to make. Take my following word as a guide only, and seek advice before acting, as this is a complex area. I make no claim to be an expert; I will act as a guide to provoke some thoughts.


Operating systems


Excluding Open Source software, this is an area where confusion over licensing can creep in as it is unnecessarily complex. Here are some basic points to help you with your understanding :-


The products each reseller offer to their clients are more or less the same in the Stationery and Office Supplies Industry. So the key differentiator between any two resellers is the service levels they offer.

 

Service comes in different forms and shape. One of the most important aspects of a good service is the ability to fulfil customer orders in a timely fashion. This in turn is dependent on the availability of the right stocks in your warehouse or store.


In our previous blogs, we looked at the importance of Identifying Dead Stock and went through a few strategies we could use to clear the Dead Stock identified.

 

Having the list ready for action is one mile stone completed, however execution is the key part of this exercise.

 

If this sheet is simply passed on to one of your staff members to take action, chances are this will be the last on their list of priorities.

 


 

I am sure many of you would be looking at ways of reducing costs, especially in the current economic climate. A simple yet effective cost control strategy revolves around managing your Dead Stock.

 

What is Dead Stock?

It is nothing but the stock that you have purchased previously which is still hiding in the aisles and corners of your Retail stores and Warehouses, literally gathering dust.

Although your store may appear to be well stocked and full, this Dead Stock is giving you a false impression of the overall value in the store.

 


   
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